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Technical Support Analyst/Engeneer (Full-time, Only for local to US candidates )
Location: Springfield, OR
About Us: Relentlessly protect the world’s information. Make a difference at Symantec. Across the globe, we are an ‘essential’ partner to both consumers and businesses of all sizes. We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community.
Job Function: Services & Support Function
Responsibilities:
Provide high quality Frontline telephone support for Enterprise Symantec Software products as required. Primary responsibility is to;
Successfully resolve technical issues with customers over the phone with continued follow up until resolved and insure proper escalation procedures are followed for unresolved issues.
This support includes troubleshooting, the use of sophisticated tools, analysis of logs, and coordination of all available resources to resolve issues.
In this position you will work closely with the customer on complex Windows system-level problems as well as application layer issues.
Occasional weekend duties may be required.
Other work includes writing knowledgebase articles, case documentation, product documentation.
Conducting research on customer incidents, and other duties as assigned.
Qualifications:
In-depth knowledge of Windows 2003 and 2008 servers.
One year of Networking experience.
Must be familiar with networking protocols and hardware.
Ability to speak a language in addition to English will be considered a plus
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Жду Ваше резюме на [email protected]
Буду рад пообщаться с подходящими кандидатами по Skype - расскажу о работе "изнутри", бенефитах, ценах на жилье и прочем.
Люди нужны срочно, на данный момент открыты 4 позиции. Только для имеющих право на работу в США, визовой поддержки нет.
About Us: Relentlessly protect the world’s information. Make a difference at Symantec. Across the globe, we are an ‘essential’ partner to both consumers and businesses of all sizes. We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community.
Job Function: Services & Support Function
Responsibilities:
Provide high quality Frontline telephone support for Enterprise Symantec Software products as required. Primary responsibility is to;
Successfully resolve technical issues with customers over the phone with continued follow up until resolved and insure proper escalation procedures are followed for unresolved issues.
This support includes troubleshooting, the use of sophisticated tools, analysis of logs, and coordination of all available resources to resolve issues.
In this position you will work closely with the customer on complex Windows system-level problems as well as application layer issues.
Occasional weekend duties may be required.
Other work includes writing knowledgebase articles, case documentation, product documentation.
Conducting research on customer incidents, and other duties as assigned.
Qualifications:
In-depth knowledge of Windows 2003 and 2008 servers.
One year of Networking experience.
Must be familiar with networking protocols and hardware.
Ability to speak a language in addition to English will be considered a plus
---------------------------
Жду Ваше резюме на [email protected]
Буду рад пообщаться с подходящими кандидатами по Skype - расскажу о работе "изнутри", бенефитах, ценах на жилье и прочем.
Люди нужны срочно, на данный момент открыты 4 позиции. Только для имеющих право на работу в США, визовой поддержки нет.
Адрес на гмэйле открыл только для этого случая: закроется позиция - закрою ящик, личные и рабочие адреса не вижу смысла постить.
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