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Резюме на ITIL/ITSM analyst, покритикуйте, пожалуйста


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  • Резюме на ITIL/ITSM analyst, покритикуйте, пожалуйста

    Всем вечер добрый!

    Планирую найти работу в американском системном интеграторе, предоставляющем услуги аутсорсинга и ИТ консалтинга...
    Надеюсь найти работодателя до конца года/начала следующего, так что есть еще время что-то подтянуть/изучить.

    В ИТ уже лет 5-6, по трудовой - 4...
    P.S. сразу отмечу - планирую получить статус ITIL Expert до этого

    Буду рад любой критике...



    Personal information:
    Date of birth:
    Telephone number:


    September/20** – May/20**
    Russian State University for the Humanities, Moscow, Russia
    Department: «Information security»
    Specialty: «Organization and technology of information security»

    Certificates and courses: MCTS: Microsoft Windows Vista: Configuration

    ITIL v.3 Foundation

    ITIL v.3 OSA (Operational support and analysis)

    ITIL v.3 SOA (Service offerings and agreements)

    Qualification courses at MSTU (Bauman Moscow State Technical University)
    «Administering Windows Server 2008», certificate #C32570

    Qualification courses at MSTU (Bauman Moscow State Technical University)
    «Basics of network and network operating systems», certificate #C29427


    May/2010 – present

    "Company", system integrator
    ITIL/ITSM Analyst
    - Participating in negotiating with clients in pre-sale stage;
    - Participating in the development of technical-commercial proposals for pre-sale stage;
    - Auditing IT divisions and management processes of clients for further optimization;
    - Designing project documentation;
    - Developing regulations (регламенты) of implemented processes;
    - Developing requirements specification for process automation based on HP Open View Service Desk and BMC Remedy;
    - Work instructions for operators and technicians;
    - Working instructions for clients;
    - Functional testing of automated system.

    1st line Support Specialist
    - Service call registration and tracking;
    - Daily reports to the local IT team about status of the calls and top annoyances;
    - Incident and problem management;
    - Providing consulting services to users regarding IT technology options and solutions;
    - Help customers identify their issues‚ needs and requirements;
    - Assisting end users to increase personal productivity from new and existing IT services;
    - Software and hardware maintaining.

    2nd line Support Specialist
    - Playing a role of 1st and 2nd line support;
    - Consultation of users, giving rights to network resources and VPN;
    - Installing software (Windows, MS Office, Lotus Notes, 1C, Basis3 and others);
    - Working with office equipment (printers, scanners, multifunction devices and others);
    - Working in Active Directory (creating users, group policy);
    - Mail server administration (Lotus Notes);
    - Taking part in performance problem investigation;
    - To be a back up of Service Desk Leader;
    - Store support at night.

    System administrator
    - Installing and setting Windows XP/Vista;
    - Installing software (MS Office, Lotus Notes, 1C and others);
    - Detecting and eliminating hardware and software failure;
    - Installing and setting office equipment (printers, scanners and others);
    - Working in Active Directory (creating users, group policy);
    - Server administration based on Windows Server 2003 SBS;
    - Mail server administration (Lotus Notes);
    - Updating antivirus database (Symantec);
    - Technical support remote offices using remote access (NetOp Remote Control);
    - Manage junior system administrators (5 members);
    - Training junior system administrators;
    - Purchasing of computers and accessories.

    Key skills:
    Technical knowledge: PC hardware; server and network facility; network and
    telecommunication technologies; firewalls; antiviruses; Active Directory, DNS,
    DHCP; MS Windows XP/Vista/7; MS Windows Server 2003/2008;
    MS Office 2003/2007 (inc. MS Visio and MS Project); HPOV Service Desk;
    HP Service Manager; MS System Center service manager; BMC Software

    Knowledge in IT management: ITIL (ITSM), CobIT, RiskIT, ITCO (SOX),
    BMIS, ISO 20000, ISO 38500, MOF.

    Personal qualities:
    Team player, fast learner, always seeking for an opportunity to get new
    Experience and knowledge, responsible, quick in decisions, stress-resistant,

  • #2
    Re: Резюме на ITIL/ITSM analyst, покритикуйте, пожалуйста

    Дату рождения указывать не нужно.
    Что такое ISQ?
    Где Objective? Без него непонятно, что вы ищите. Резюме составлено общими фразами, ничего конкретного нет.
    Образование - в конец, указывается только degree и название ВУЗА, остальная информация лишняя. Skills наоборот лучше наверх.

    Duties - слов много, а толка мало. Store support at night - это где-то уже обсуждалось. не ваше ли резюме тут уже было? это вообще из какой оперы?
    Working with office equipment - очень ценный опыт конечно, и зачем в резюме указывать?
    Все Personal (то что в конце) - убрать. Это только при устной беседе, если спросят.

    Если резюме для рабочей визы - то очень и очень слабое.